Getting There

Be sure you have a valid passport. A passport is REQUIRED, there are NO exceptions.

The Hard Rock Hotel Riviera Maya is approximately sixty minutes form the Cancun International Airport (CUN).


Airfare is NOT included in the price, all guests are responsible for booking their own airfare. If you will be flying in, you should fly into the Cancun International Airport (CUN).

For your convenience, we do offer an in-house travel agent who can help you book flights. If you are interested please email Dina at

Suggested arrival and departure dates and times:

Arrival October 24th: Try to arrive no later than 3 pm to CUN airport to allow yourself enough time to clear customs, get bags, drive to resort, checkin, dinner all before the first show at 7 pm.

Departure October 28th: Try to depart CUN airport in the afternoon. This will allow you a relaxing morning after the final nights festivities on October 27th and no need to rush out early to go home tired! Check out time is 11 am but you can always store your bags while you await your flight.

If you don’t wish to feel rushed on your arrival or departure, we do offer our group rates for pre and post nights. This will give you more time to relax prior to and after the festival. Our pre and post night rates will be posted soon.


Ground transportation from Cancun International Airport is not included in the package price but we do allow you to add it to your package at the time of booking or anytime prior to 7 days before the festival. We have negotiated rates which will always end up being more affordable and reliable than booking on your own.

A typical taxi ride is $160 round trip for 2. Whereas our service starts at $110 in a shared van or bus, and you will be met by drivers, and know that you are taken to the right resort without any hassles!

Watch our video on the airport transfer process that we provide by clicking here